IP PBX and call center Solution
Capanicus is the leading call center solution provider company for our innovative programming and expertise in unleashing the power of technology. We have built the most comprehensive call center software that is offered with integrated solutions. To provide agents with more control over guided calls, our software gives them access to call center billing, CRM, PBX, and other services.
IP PBX Call Features
- 3-way conference
- Corporate phone books
- Auto-Redial / Camp on
- Paging & Intercom
- Boss/Secretary + Whitelist
- Find me / Follow me
- CDR (Call Details Record)
- Call Transfer (blind, attended)
- Wake-up Calls / Reminders
- DISA (Direct Inward System Access)
- Personal recording / notes
- DND (Do Not Disturb)
- Emergency call handling
- Call forward (busy, no answer, unconditional)
- Message Waiting Indicator (MWI)
- User-friendly Web interface
- Message Waiting Indicator (MWI)
- Line status indication (BLF)
- Speed Dial
- Voicemail
- Voicemail-to-email
- Call parking
- Call pickup
- Call back
- One digit dialing
- Direct trunk to trunk connection
- Direct Inward Dial Numbers (DIDs)
- Inbound/Outbound fax support
